Frappe Helpdesk
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Frappe Helpdesk vs Zammad
Two self-hosted Ticketing apps, compared on the facts we track: GitHub popularity and activity, license, language, Docker images and a rough hosting estimate.
Side by side
| Frappe Helpdesk | Zammad | |
|---|---|---|
| Description | Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. | Easy to use but powerful support and ticketing system. |
| GitHub stars | 3,478 | 6,081 |
| Forks | – | – |
| Open issues | – | – |
| Commits (12 months) | 3.2k | 2.6k |
| Last activity | 2026-11-04 | 2026-11-04 |
| Latest release | v16.1.0 (2026-11-04) | – |
| Maintenance health | Active | Active |
| License | AGPL-3.0 | AGPL-3.0 |
| Language / platform | Docker | Ruby, deb |
| Docker Hub image | – | – |
| Docker pulls | – | – |
| Est. server size | ~1 GB, 1 vCPU | ~4 GB, 2 vCPU |
| Est. hosting from | $5/mo | $20/mo |
| Categories | Ticketing | Ticketing |
| Links | Website · Source | Website · Source |
What the numbers say
- Zammad is more popular on GitHub: 6.1k stars vs 3.5k for Frappe Helpdesk.
- Frappe Helpdesk publishes GitHub releases (latest v16.1.0); no GitHub release was found for Zammad.
- Both are licensed under AGPL-3.0.
- Zammad is written in Ruby; the language of Frappe Helpdesk is not listed upstream.
- Deployment options listed upstream: Frappe Helpdesk: Docker; Zammad: deb.
- Our rough hardware estimate is lighter for Frappe Helpdesk (~1 GB server) than Zammad (~4 GB); this is an estimate from the stack and category, not a benchmark.
Summary: Zammad leads on GitHub popularity. The right choice depends on the features you need — read both project descriptions and docs.
This summary is generated from GitHub, Docker Hub and awesome-selfhosted data as of 2026-11-05. It does not rate features or quality.
Frequently asked questions
Is Frappe Helpdesk or Zammad more popular?
Zammad has more GitHub stars (6,081 vs 3,478 for Frappe Helpdesk, as of 2026-11-05). Stars measure interest, not quality.
Which is more actively maintained, Frappe Helpdesk or Zammad?
Commits in the last 12 months: Frappe Helpdesk 3,220, Zammad 2,606. Both had repository activity on 2026-11-04. Our health labels: Frappe Helpdesk is “Active”, Zammad is “Active”.
What licenses do Frappe Helpdesk and Zammad use?
Both use AGPL-3.0.
Can I run Frappe Helpdesk and Zammad with Docker?
We did not detect a Docker Hub image for either app. The upstream listing mentions Docker as a deployment option for Frappe Helpdesk. Check each project's documentation for install options.
Read more
Zammad
Easy to use but powerful support and ticketing system.
Browse all self-hosted Ticketing apps.