Frappe Helpdesk
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Frappe Helpdesk vs FreeScout
Two self-hosted Ticketing apps, compared on the facts we track: GitHub popularity and activity, license, language, Docker images and a rough hosting estimate.
Side by side
| Frappe Helpdesk | FreeScout | |
|---|---|---|
| Description | Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. | Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout). |
| GitHub stars | 3,478 | 4,640 |
| Forks | – | – |
| Open issues | – | – |
| Commits (12 months) | 3.2k | 859 |
| Last activity | 2026-11-04 | 2026-10-31 |
| Latest release | v16.1.0 (2026-11-04) | 1.8.249 (2026-10-31) |
| Maintenance health | Active | Active |
| License | AGPL-3.0 | AGPL-3.0 |
| Language / platform | Docker | PHP, Docker |
| Docker Hub image | – | – |
| Docker pulls | – | – |
| Est. server size | ~1 GB, 1 vCPU | ~1 GB, 1 vCPU |
| Est. hosting from | $5/mo | $5/mo |
| Categories | Ticketing | Ticketing |
| Links | Website · Source | Website · Source |
What the numbers say
- FreeScout is more popular on GitHub: 4.6k stars vs 3.5k for Frappe Helpdesk.
- Frappe Helpdesk had more commits in the last 12 months (3,220 vs 859).
- Frappe Helpdesk published a release more recently (v16.1.0 on 2026-11-04; FreeScout's latest is 1.8.249 on 2026-10-31).
- Both are licensed under AGPL-3.0.
- FreeScout is written in PHP; the language of Frappe Helpdesk is not listed upstream.
- Deployment options listed upstream: Frappe Helpdesk: Docker; FreeScout: Docker.
Summary: Frappe Helpdesk leads on commit activity; FreeScout leads on GitHub popularity. The right choice depends on the features you need — read both project descriptions and docs.
This summary is generated from GitHub, Docker Hub and awesome-selfhosted data as of 2026-11-05. It does not rate features or quality.
Frequently asked questions
Is Frappe Helpdesk or FreeScout more popular?
FreeScout has more GitHub stars (4,640 vs 3,478 for Frappe Helpdesk, as of 2026-11-05). Stars measure interest, not quality.
Which is more actively maintained, Frappe Helpdesk or FreeScout?
Frappe Helpdesk had more commits over the last 12 months (3,220 vs 859). The last recorded activity was 2026-11-04 for Frappe Helpdesk and 2026-10-31 for FreeScout. Releases in the past year: Frappe Helpdesk 10+, FreeScout 10+. Our health labels: Frappe Helpdesk is “Active”, FreeScout is “Active”.
What licenses do Frappe Helpdesk and FreeScout use?
Both use AGPL-3.0.
Can I run Frappe Helpdesk and FreeScout with Docker?
We did not detect a Docker Hub image for either app. The upstream listing mentions Docker as a deployment option for Frappe Helpdesk and FreeScout. Check each project's documentation for install options.
Read more
FreeScout
Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).
Browse all self-hosted Ticketing apps.